You're on the ladder. The customer calls the next firm.

Electricians, plumbers and carpenters can't answer with both hands in the work — and the customer with the leaking pipe won't wait for a callback tonight. Freya answers immediately, books the site visit or job into your calendar, and only transfers when it's urgent.

The numbers

• 40% — of calls to trades and repair shops are never answered — most in the middle of working hours
• 1 call — is often the difference between the job being yours or your competitor's — the customer just dials on
• 24/7 — she answers — Sunday evening too, when the basement is flooding

Miss five calls a week and just one was a new job — that's serious money on the floor every month. Freya picks the calls up, and you see the value in the weekly report.

Why it pays for itself

The job goes to whoever answers

The customer with the leaking pipe just dials down the list. Freya answers immediately — so yours is the number where the search stops.

Site visits with address and problem

She books the job into your calendar with the address, what's wrong and how urgent it is — you drive out prepared instead of playing phone tag.

The urgency rules are yours

You decide what may interrupt you on a job. Burst pipes get through; everything else gets booked — consistently, every time.

Questions we get

Can she book site visits and jobs?

Yes — directly into your calendar with the right questions: address, what's wrong, how urgent. You drive to a prepared job instead of playing phone tag.

What about emergencies — burst pipes, power cuts?

She follows your rules: urgent calls are transferred straight to you, everything else is booked. You set the line for what may disturb you on a job — she keeps it.

We're a small firm — is it worth it?

The smaller the firm, the more each missed call costs, because there's no office to catch it. Freya costs a fraction of an office hire and works all the hours you're holding tools.